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Junior Product Support Engineer / Techncial Sales Support

  • Location:

    Southampton, Hampshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:

    Permanent

  • Salary:

    £20000 - £25000 per annum

  • Contact:

    Rachel Clements

  • Contact Email:

    rachelclements@spectrumit.co.uk

  • Salary high:

    25000

  • Salary low:

    20000

  • Job Ref:

    VR10740_1565703916

  • Published:

    10 days ago

  • Expiry date:

    2019-08-27

Junior Product Support Engineer/ Junior Technical Sales Support - Unique Opportunity! Lots of progression opportunities! - Chandlers Ford

Opportunity to get on board with an established company on a new product/ project and grow as the product does! Become a big fish in a slightly smaller pond!

£25,000 + Clear Progression Opportunities!

My client, based in Chandlers Ford, Southampton is currently looking for a Product Support Engineer / Technical Sales Support candidate join the team and work on an exciting new product that has been invented, Developed and sold to large international clients form one of the current employees and now team leader! After 4 years of Development, the team is now looking for a dedicated Product Support Engineer / Technical Sales Support to come on board and help both the sales and engineering/ development teams grow even further!

They are looking for enthusiastic candidates with a passion for technology and a want to learn and progress. They are looking for candidates with previous experience in a 1st/ 2nd line support position, fantastic communication/ customer handling skills, troubleshooting experience and mindset and ideally an understanding of Javascript.

The position is a unique opportunity in the sense it can grow into where-ever the candidate wants it to! If you wanted to progress into sales then that is possible and equally, if you'd prefer the role to be more technical that's also an option!

The client have a mechanical Engineering background and provide products across a multitude of different sectors including Commercial, Industrial and military. You will be joining a small team of both established and new staff to roll-out a new product to the markets and adapt the product to meet the needs of the different clients and orders.

Key skills and Requirements:

  • Logging calls and managing tickets via our online portal
  • Troubleshooting and problem solving any queries possible over the phone/ portal
  • 1st/ 2nd line support duties
  • Get involved in Testing and QA before releases
  • Support Sales and Technical teams as well as end users
  • Product documentation
  • Keeping abreast of technological developments
  • Experience using Citrix
  • Basic understanding of Javascript, Linux or any type of electronics/ communications background is preferable
  • Perfect candidate will have an understanding of Networking , Serial Communications, Linux, PMR Radio but, again, this is not essential!

If you are an enthusiastic Product Support Engineer / Technical Sales Support Engineer looking for a new and exciting challenge in the Southampton/ Chandlers Ford area then this role could be for you! Please contact RachelClements@SpectrumIT.co.uk or click apply now!