Job description
Lead Service Desk Analyst
Southampton; near Chilworth, Romsey, Eastleigh
£25,000 - £30,000
We have an exciting new opportunity for a Lead Service Desk Analyst to join a Solutions-based company in Southampton.
This is an excellent opportunity for a 2nd / 3rd Line Support analyst to take the next step in their career; overseeing the service desk and working closely amongst other teams within the business.
Responsibilities:
Team player - Work closely with various teams to provide high-level technical knowledge and advice - including Sales support, Product Managers, Account Managers & the IT support team.
Documentation - Create and provide basic training documentation on new products, alongside improvement and recommendations for effective processes across Service Teams.
Training - You will need to be a people person to oversee and carry out training - group and
potentially one-to one across the service desk.
Independent - As well as engagement across teams; the role will also involve investigating and diagnosing in-depth technical issues - likely to be at 2nd / 3rd Line level.
Technical Experience:
- Windows 7/10 support & installation
- Active Directory
- Task automation - Scripting (PowerShell or other scripting languages considered)
- Networking - Switches, Routers, Firewalls (LAN, WAN, TCP/IP, DNS, DHCP)
Beneficial skills:
- SQL Scripting
- Knowledge of embedded Windows 7 or IOT Windows 10
This is an excellent opportunity to take on more responsibility and gain exposure within high-Level technical support. Please note, this role will ideally suit somebody who is able to work flexible hours where needed to support the Helpdesk out of hours cover on a rota basis.
To apply, please email your CV to AmyLee@SpectrumIT.co.uk
