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Lead Service Desk Analyst

  • Location:

    Southampton, Hampshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:


  • Salary:

    £25000 - £30000 per annum + Benefits

  • Contact:

    Amy Lee

  • Contact Email:

  • Salary high:


  • Salary low:


  • Job Ref:


  • Published:

    6 months ago

  • Expiry date:


  • Consultant:


Lead Service Desk Analyst

Southampton; near Chilworth, Romsey, Eastleigh

£25,000 - £30,000

We have an exciting new opportunity for a Lead Service Desk Analyst to join a Solutions-based company in Southampton.

This is an excellent opportunity for a 2nd / 3rd Line Support analyst to take the next step in their career; overseeing the service desk and working closely amongst other teams within the business.


Team player - Work closely with various teams to provide high-level technical knowledge and advice - including Sales support, Product Managers, Account Managers & the IT support team.

Documentation - Create and provide basic training documentation on new products, alongside improvement and recommendations for effective processes across Service Teams.

Training - You will need to be a people person to oversee and carry out training - group and

potentially one-to one across the service desk.

Independent - As well as engagement across teams; the role will also involve investigating and diagnosing in-depth technical issues - likely to be at 2nd / 3rd Line level.

Technical Experience:

  • Windows 7/10 support & installation
  • Active Directory
  • Task automation - Scripting (PowerShell or other scripting languages considered)
  • Networking - Switches, Routers, Firewalls (LAN, WAN, TCP/IP, DNS, DHCP)

Beneficial skills:

  • SQL Scripting
  • Knowledge of embedded Windows 7 or IOT Windows 10

This is an excellent opportunity to take on more responsibility and gain exposure within high-Level technical support. Please note, this role will ideally suit somebody who is able to work flexible hours where needed to support the Helpdesk out of hours cover on a rota basis.

To apply, please email your CV to