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Major Incident & Problem Manager

  • Location:

    Basingstoke, Hampshire

  • Sector:

    Senior Management

  • Job Type:


  • Salary:

    £45000 - £55000 per annum + Bonus, 25 days holiday

  • Contact:

    Tom Stickler

  • Contact Email:

  • Salary high:


  • Salary low:


  • Job Ref:


  • Published:

    6 months ago

  • Expiry date:


  • Start Date:


  • Consultant:


One of Basingstoke's high-profile employers are seeking an experienced Major Incident & Problem Manager to take responsibility for both the hands-on major incident management and problem management of prior major incidents.

This Major Incident & Problem Manager role will see you managing the incident process as well as the co-ordination of high priority incident resolution. You will also be responsible for managing the lifecycle of all problems with the aim of preventing incidents.

The role of Major Incident & Problem Manager;

  • Executing Major Incident process tasks
  • Applying standard Incident Management techniques to ensure disruptions to service stability and outage times are kept to a minimum
  • Driving Service Management best-practice and ITIL process compliance across the business
  • Producing and maintaining the MIR's (Major Incident Reviews)
  • Being able to work rotational on call 24x7 (incl. weekends and bank holidays)
  • Improving overall availability of services by proactively identifying Problems
  • Constantly monitoring and reporting on outstanding Problems with regards to their processing status

The successful Major Incident & Problem Manager will have the following experience;

  • Experience working within a 24/7 IT environment
  • Experience delivering continuous service improvements
  • Experience with Major incident management
  • Co-ordinating RCA and trend analysis
  • Good understanding of SLA's
  • Enterprise IT experience

The role of Major Incident & Problem Manager is paying up to £55,000 and comes with excellent benefits and career progression opportunities.

Benefits include; 12% annual bonus, 25 days holiday and pension schemes.