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NOC Manager - Portsmouth - £50,000 to £60,000

  • Location:

    Portsmouth, Hampshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:


  • Salary:

    £50000 - £60000 per annum + good benefits and training

  • Contact:

    Mark Howarth

  • Contact Email:

  • Salary high:


  • Salary low:


  • Job Ref:


  • Published:

    9 months ago

  • Expiry date:


  • Start Date:


  • Consultant:


NOC Manager required to join a highly progressive and respected company from their head office based in the Portsmouth area.

The role of the Network Operation Centre Manager is a technical role blending customer support and network operations as well as line management of a team of Network Specialists. The NOC Manager is accountable for operational excellence in service delivery across all network service domains.

Responsibilities and Duties:

  • Ensure 24x7 availability of Network services globally, across multiple timezones
  • Overall accountability for the effective resolution of all incidents and services requests assigned to the team
  • Direct line management of the NOC team, providing guidance and support and a point of escalation where required.
  • Develop training guidelines, standards and requirements for the Network Specialists.
  • Supports the business with projects such as new product launches as required.
  • Provides FirstCall Support to our co-location and network customers
  • Monitors network health and responds to event alarms
  • Analyzes network traffic patterns and responds to security issues
  • Oversee provisioning, implementation, and supporting of our customers.
  • Work with Cisco, Juniper and Foundry router/switches, Net Screen and Juniper firewalls, and Foundry load balancers
  • Ensure the team works closely with the network engineering team to troubleshoot and resolve advanced network issues
  • Monitors power and cooling systems for all data centers
  • Co-ordinates maintenance with vendors and remote technicians.
  • Strong grasp of TCP/IP, routing, switching, cabling, internet protocols (BGP, ISIS, and OSFP), firewalls, VPNs, and load balancers
  • Advanced knowledge of at least one of Cisco, Juniper or Foundry hardware and software
  • Secondary duties include running Ethernet/Fiber cabling for new and existing clients and providing remote hands for customers in our Vancouver data center
  • Demonstrates an appetite to perform, succeed and grow in ways people only dream of.

What you can offer

  • Experience of working within a NOC environment
  • 5+ years hands on network experience desired
  • Certifications with Cisco and/or Juniper (CCNA/CCNP/JNCIA) preferred.
  • Flexibility to manage shifts under a rotation schedule that includes overnights and weekends

This is an excellent opportunity to join a company that would be able to offer future training and career opportunities along with a very strong benefits package