Job description
Senior Field Application Support Engineer required by a high-tech company based in Southampton to support their customers located globally.
The Senior Field Application Support Engineer is likely to have a relevant degeree in Electronc Engineering, Computer Science or simlar subject as well as extensive technical experience in an electronic or software engineering product development focused environment.
Key responsibilities;
- Apply specialised skills and expertise to enable team to make the successful and timely delivery of projects
- Mentor junior colleagues
- Support our customer base worldwide
- Feedback customer requirements to support colleagues with continuous improvement
- Collaborate with management, engineering and sales to meet customer's needs
- Continually promote and make customers aware of new developments and or products as the road map evolves
- Promote use of company products in customer applications
- Understand system integration issues and requirements
- Manage customer accounts through a product evaluation process
- Develop and run automation scripts to generate technical specification data sheets
Essential experience;
- Extensive commercial experience in a role supporting customers with software/hardware focused products
- Relevant degree in Electronics, Computer Science or similar
- Understanding of compilation and synthesis flow for CPU/FPGA/ASIC
- Version control and peer review (e.g. Git)
- Documentation & time management - Confluence, Jira etc
Experience in any of the following areas would be advantageous but not a prerequisite;
- C/C++ programming
- Matlab
- SystemVerilog
- Software and/or hardware integration
- Communications signal processing algorithms
- Telco or semiconductor industry experience
Please get in touch for further information
