Senior Service Desk Engineer - Windows, Exchange, O365
Bournemouth, Dorset. £28k to £32k + benefits and career progression
We are seeking a talented and ambitious Service Desk Engineer to join a leading services company providing internal IT support to over 100 personnel across multiple locations.
As well as being a senior point of escalation you will also hold the position as team supervisor and lead in the absence of the Service Desk Manager. This is a great opportunity for a Senior Engineer to step up in to an assistant leadership role or an established team mentor / lead to take on a progressive new role.
You main focus will be to provide 1st and 2nd line support to all internal users. As a senior member of the team you would be one of the final escalation points along with providing some mentoring to more junior team members.
You will provide a mixture of telephone and remote support to a Windows based environment whilst ensuring that internal SLA's and being adhered to.
You will have experience of:
- Windows desktop systems - 7 & 10
- Experience with Windows Server Operating systems.
- Account administration in Microsoft Exchange 2013 and Office365.
- Must be practised in PC and printer set-up & maintenance.
- WAN/LAN experience.
- Familiarity with data restores.
- Knowledge of Microsoft Office.
- Knowledge on antivirus solutions.
- Knowledge of remote access tools.
As you will be working within a team environment and be liaising with internal customers then you communication skills must be very good.
This is an excellent opportunity to join a growing and progressive company that would be able to offer a strong benefits package along with training and further career opportunities to the correct individual.