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Service Desk Analyst

  • Location:

    Leatherhead, Surrey

  • Sector:

    IT & Infrastructure Support

  • Job Type:


  • Salary:


  • Contact:

    James Houghton

  • Contact Email:

  • Salary high:


  • Salary low:


  • Job Ref:


  • Published:

    8 months ago

  • Duration:

    3 Months

  • Expiry date:


  • Start Date:


1st Line Support/Service Desk Analyst

3 Month Contract


Leatherhead, Surrey


As the initial interface for internal users with IT, you will provide a professional, friendly and welcoming customer focused 1st line technical support, assisting users with PC, laptops, mobile devices, MFD issues via phone, Office 365 and other software applications.


  • To provide 1st line technical support in a professional, friendly, helpful and efficient manner, maintaining a high degree of customer service
  • Troubleshooting basic and more complex network, PCs and software issues
  • To take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or face to face
  • To document all calls on the Service Desk, actively communicating with users regarding updates, resolutions or obtaining further information
  • As part of the IT Team, create and manage user and email accounts using Active Directory and Office 365
  • Supporting users in the use of computer equipment by providing necessary training and advice
  • Ensuring all users have equipment which is fit for purpose, secure, reliable and responsive
  • Perform PC imaging and file and folder recovery
  • Maintain an organised approach to managing workload
  • Any other duties aligning with the post as requested by the Service Desk Lead