Job description
1st Line Support/Service Desk Analyst
3 Month Contract
£Negotiable
Leatherhead, Surrey
OVERALL PURPOSE
As the initial interface for internal users with IT, you will provide a professional, friendly and welcoming customer focused 1st line technical support, assisting users with PC, laptops, mobile devices, MFD issues via phone, Office 365 and other software applications.
KEY RESPONSIBILITIES
- To provide 1st line technical support in a professional, friendly, helpful and efficient manner, maintaining a high degree of customer service
- Troubleshooting basic and more complex network, PCs and software issues
- To take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or face to face
- To document all calls on the Service Desk, actively communicating with users regarding updates, resolutions or obtaining further information
- As part of the IT Team, create and manage user and email accounts using Active Directory and Office 365
- Supporting users in the use of computer equipment by providing necessary training and advice
- Ensuring all users have equipment which is fit for purpose, secure, reliable and responsive
- Perform PC imaging and file and folder recovery
- Maintain an organised approach to managing workload
- Any other duties aligning with the post as requested by the Service Desk Lead
