Service Desk Analyst required to join a successful Bournemouth based company in providing internal IT support across all levels.
The role will involve supporting a large internal user base (circa 1,500 end users) through identifying, prioritising, and diagnosing technical issues proceeding to resolutions. This is a varied Service Desk Analyst role including remote support, telephone, email and in-office support such as configuring network and PC software for new members of staff. The role will include 1st and 2nd line support along with some occasional 3rd line support
The successful Service Desk Analyst will ideally have 3+ years' experience in a similar service desk support role. You will be pro-active, possess excellent communication skills and be a good team player.
My client is looking for someone with experience of:
- Windows desktop systems - 7 through to 10
- Windows Server operating systems - 2008 / 2012 / 2016
- Active Directory
- Exchange / Office 365
This is an excellent opportunity to join a growing and progressive company in a role which can offer real variety.