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Service Desk Team Leader

  • Location:

    Marlow, Buckinghamshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:

    Permanent

  • Salary:

    £25000 - £40000 per annum

  • Contact:

    Ryan Oatley

  • Contact Email:

    ryanoatley@spectrumit.co.uk

  • Salary high:

    40000

  • Salary low:

    25000

  • Job Ref:

    RO - VR/08157_1522858975

  • Published:

    15 days ago

  • Expiry date:

    2018-04-11

  • Consultant:

    #

Service Desk Team Leader - £25k - £40k - Marlow, Buckinghamshire

£25k - £40k

Marlow, Buckinghamshire

Service Desk Team Leader required to join a software company based in Marlow, Buckinghamshire. The company are currently expanding and looking to recruit a Service Desk Team Leader to take responsibility for the day to day management of the Service Desk Team.

Examples of responsibilities:

- Manage, coach, and develop the Service Desk Team

- Ensure that the team's delivery of services exceeds customer expectations and meets SLA's.

- Primary point of escalation with service related incidents and customer complaints

- Arranging monthly team meetings to address issues and suggest new ideas and improvements

Key Experience:

- Experience managing and motivating service desk teams

- Client-facing experience

- Relationship building and negotiation skills

- Background in customer support

Any experience in one or more of the following would be advantageous:

- Microsoft SQL Server

- IIS

- Windows Server 2008/2012

- C#, ASP.NET

If you are looking for an opportunity of this nature please contact RyanOatley@SpectrumIT.co.uk or call on 02380 765 286.