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Service Desk Team Leader

  • Location:

    Marlow, Buckinghamshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:


  • Salary:

    £25000 - £40000 per annum

  • Contact:

    Ryan Oatley

  • Contact Email:

  • Salary high:


  • Salary low:


  • Job Ref:

    RO - VR/08157_1522251570

  • Published:

    about 1 year ago

  • Expiry date:


  • Consultant:


Service Desk Team Leader - £25k - £40k - Marlow, Buckinghamshire

£25k - £40k

Marlow, Buckinghamshire

Service Desk Team Leader required to join a software company based in Marlow, Buckinghamshire. The company are currently expanding and looking to recruit a Service Desk Team Leader to take responsibility for the day to day management of the Service Desk Team.

Examples of responsibilities:

- Manage, coach, and develop the Service Desk Team

- Ensure that the team's delivery of services exceeds customer expectations and meets SLA's.

- Primary point of escalation with service related incidents and customer complaints

- Arranging monthly team meetings to address issues and suggest new ideas and improvements

Key Experience:

- Experience managing and motivating service desk teams

- Client-facing experience

- Relationship building and negotiation skills

- Background in customer support

Any experience in one or more of the following would be advantageous:

- Microsoft SQL Server


- Windows Server 2008/2012


If you are looking for an opportunity of this nature please contact or call on 02380 765 286.