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Technical Support Analyst

  • Location:

    Slough, Berkshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:

    Permanent

  • Salary:

    £23000 - £25000 per annum

  • Contact:

    Tom Stickler

  • Contact Email:

    tomstickler@spectrumit.co.uk

  • Salary high:

    25000

  • Salary low:

    23000

  • Job Ref:

    TS/VR/12013_1602085637

  • Published:

    20 days ago

  • Expiry date:

    2020-10-21

  • Start Date:

    ASAP

  • Consultant:

    #

We are looking for a Technical Support Analyst to support the delivery of internal servers and managed service solutions for my client based in Slough.

My client is a genuine market leader in developing a wide range of business management software applications and have been in business for over 30 years. They are looking for a Technical Support Analyst to immediately take ownership of external support calls assigned to the Technical Support Team.

The responsibilities for the Technical Support Analyst include:

  • Take ownership of external support calls assigned to the Technical Support Team and apply analytical and technical skills to resolve.
  • Provide ongoing customer contact throughout life cycle of logged request providing regular customer updates.
  • Troubleshoot customer incidents and identify root causes of problems
  • Proactive monitoring, tuning and maintenance of internal and customer systems/databases.

The successful Technical Support Analyst will have the following skills and experience:

  • Supporting databases
  • Basic Linux knowledge
  • Good analytical and technical skills
  • Basic scripting knowledge - Ideal but not essential

If this sounds like the right role for you, please forward your CV to tomstickler@spectrumIT.co.uk or call Tom on 0238 0765 294