Customer Success Specialist

Excellent opportunity for a highly motivated and customer-centric individual who is passionate about building strong relationships and ensuring client success. Our client, who are a leading digital SaaS company is expanding and are looking for a dedicated Customer Success Specialist (CSS) to be a vital partner in their client's journey. This role blends proactive customer success with responsive support, ideal for someone who enjoys helping users directly while also nurturing long-term client relationships.

This is an office based role in Southampton. The successful candidate would ideally need to drive given the location of the office.

Skills required:

• 1+ year in customer service role
• Ideally experience working for a Tech, SaaS business
• Excellent communication skills
• Proven ability to build rapport and handle multiple client relationships simultaneously
• Familiarity with tools like Google Workspace, HubSpot, Zendesk, Slack, Teams, or similar is beneficial
• A curious, tech-savvy attitude with a focus on delivering value to clients

Responsibilities:

• Log client interactions and feedback in our CRM system to inform future engagement
• Regularly check in with clients to ensure they are maximising the value of their setups and content
• Serve as a friendly and proactive point of contact for clients, building strong relationships and understanding their unique needs
• Monitor client engagement and follow up to ensure ongoing satisfaction and retention

If you have the skills and experience required, please contact OliverWilson@SpectrumIT.co.uk

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.