Unified Communications Product Lead

Unified Communications Product Lead required by a technology-led organisation investing heavily in its collaboration and communications platforms. As part of this, they're looking for a Unified Communications & Omni-Channel Product Lead to take ownership of a business-critical product area, driving innovation across Zoom and omni-channel engagement.

This is a high-visibility role with board-level backing, offering the opportunity to shape how communication technology supports both internal operations and customer engagement.

The Role

As the UCaaS Product Lead, you will own the roadmap and delivery of unified communications platforms, ensuring they evolve in line with business needs, user experience goals and wider product strategy.

Key responsibilities include:

• Owning the product roadmap for Zoom and unified communications services
• Acting as the business owner for communications platforms, driving adoption, performance and value
• Leading enhancements, integrations, migrations and service improvements across the communications stack
• Working closely with Engineering, Infrastructure, IT and Operations to deliver change
• Embedding omni-channel communications into business processes and customer journeys
• Defining requirements, user stories, delivery plans and success metrics
• Managing relationships with suppliers, vendors and internal stakeholders
• Supporting platform migrations and service transitions, managing risk and user impact
• Monitoring performance, user feedback and outcomes to inform continuous improvement
• Championing a user-centric approach, improving experience and operational efficiency

About You

We're looking for a product-led professional with strong experience in unified communications, telephony or collaboration platforms within a complex environment.

You will have:

• Experience owning or managing UCaaS, telephony or collaboration platforms at scale
• A track record of delivering product roadmaps for business-critical systems
• Experience working across cross-functional teams (Engineering, Infrastructure, IT, Operations)
• Knowledge of systems integration, platform migration and service improvement
• Experience working with third-party vendors and suppliers
• Strong stakeholder engagement skills, balancing operational and strategic needs
• A solid understanding of telephony, unified communications and omni-channel technologies
• The ability to translate technical capability into clear business value and user outcomes
• Strong planning, prioritisation and organisational skills
• An analytical, delivery-focused mindset with a commitment to continuous improvement

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.