Job description
Role: Contract Service Desk Analyst X2
Length: 6 Months
Location: Basingstoke/ Remote
Rate: Negotiable
IR35 Status: Outside
Our client, based in Basingstoke, is looking for 2 Contract Service Desk Analysts to assist with onsite and remote support requirements.
Key responsibilities
- Installing and configuring computer hardware operating systems and applications
- Troubleshooting system and network problems including diagnosing and solving hardware/software faults and talking staff through a series of actions to resolve technical issues both onsite and remotely
- Testing and evaluating new technology and supporting the rollout of new applications
- Providing support, including procedural documentation and relevant repairs onsite and remotely
- Setting up new users' accounts and profiles and dealing with password issues
- Escalating serious technical issues as and when appropriate
Replacing parts and ordering consumables as required
Skills and experience required
- Windows Server
- MS Exchange
- Active Directory
- Office 365
- Jira (Or a similar ticketing system)
- Telephony systems (Avaya desirable)
- Desktop Support
