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Contract Service Desk Engineer X2

  • Location:


  • Sector:

    IT & Infrastructure Support

  • Job Type:


  • Salary:


  • Contact:

    Ryan Lomax

  • Contact Email:

  • Salary high:


  • Salary low:


  • Job Ref:


  • Published:

    13 days ago

  • Duration:

    6 Months

  • Expiry date:


  • Start Date:


Role: Contract Service Desk Analyst X2

Length: 6 Months

Location: Basingstoke/ Remote

Rate: Negotiable

IR35 Status: Outside

Our client, based in Basingstoke, is looking for 2 Contract Service Desk Analysts to assist with onsite and remote support requirements.

Key responsibilities

  • Installing and configuring computer hardware operating systems and applications
  • Troubleshooting system and network problems including diagnosing and solving hardware/software faults and talking staff through a series of actions to resolve technical issues both onsite and remotely
  • Testing and evaluating new technology and supporting the rollout of new applications
  • Providing support, including procedural documentation and relevant repairs onsite and remotely
  • Setting up new users' accounts and profiles and dealing with password issues
  • Escalating serious technical issues as and when appropriate

Replacing parts and ordering consumables as required

Skills and experience required

  • Windows Server
  • MS Exchange
  • Active Directory
  • Office 365
  • Jira (Or a similar ticketing system)
  • Telephony systems (Avaya desirable)
  • Desktop Support