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Head of IT Operations

  • Location:

    Southampton

  • Sector:

    Senior Management

  • Job Type:

    Permanent

  • Salary:

    £50000 - £60000 per annum + 25 days holiday

  • Contact:

    Chris Lynes

  • Contact Email:

    Chrislynes@spectrumit.co.uk

  • Salary high:

    60000

  • Salary low:

    50000

  • Job Ref:

    CL/VR/13420_1633616367

  • Published:

    14 days ago

  • Expiry date:

    2021-10-21

A Southampton based organisation with over 1200 employees spread across the country are seeking a Head of IT Operations as they continue growing and embark on an ambitious digital transformation programme.

As Head of IT Operation, you will manage the support function of 6 heads, that is likely to also increase over the next year.

The role

  • Take responsibility for the management and the future of the IT Support and Infrastructure.
  • Ensure a highly available and resilient IT infrastructure
  • Oversee the Support and Infrastructure teams
  • Develop Service desk capability people, tech, and processes
  • Prioritise workload and focus for the on and off-site technical resources
  • Ensure compliance with IT security best practices and customer requirements.
  • Manage an asset management service
  • Incident Management - Engage & Guide/support both internal and 3rd parties in managing fixes to complex problems
  • Managing IT budgets, forecasting, etc
  • Managing key IT Suppliers
  • Evaluating risk, developing network recovery and backup processes
  • Responsible for Group IT Policies

The successful Head of IT Operations will have experience of:

  • Multiple years of service desk/desktop or specialised IT Operational support experience
  • Management including recruiting talent, managing current performance and training and mentoring staff
  • service management and customer requirements
  • Experience coordinating installations, upgrades, and maintenance of day-to-day operations.
  • Supporting service delivery functions
  • Experience in running or influencing Incident, request and change Management
  • Working knowledge and understanding of Continual service improvement lifecycle
  • ITIL Version 3 Foundation or COMPTIA Security+ would be beneficial

The role of Head of IT Operations is paying up to £60,000 with benefits including 25days holiday, Private Medical, Pension and more.

To find out more or to apply please contact Chris Lynes at Spectrum IT Recruitment.