Job description
IT Software Support Analyst - £35,000
About the Role:
Are you ready to embark on a journey of growth and expertise? Here's your chance to be part of a vibrant Team. Our client is seeking a talented Support Analyst to join our ranks and become a pivotal player in driving customer-focused excellence. If you're enthusiastic about expanding your skillset, accelerating your career, and collaborating within an innovative, forward-thinking environment, then this role is tailor-made for you.
As a valued member of our client's collaborative Application Support Team, you'll dive headfirst into our cutting-edge financial software and solutions. Your journey starts with comprehensive training, arming you with the tools you need to succeed. From there, you'll seamlessly transition into providing top-tier support to our diverse range of customers. From first-line to in-depth investigation and resolution management, you'll be at the forefront of our service delivery, all while adhering to our established processes and service-level agreements.
Why Choose Us?
Get ready to join a well-established and successful software company that's revolutionising Finance Process Automation. Their impressive clientele spans the UK, Europe, and the USA, boasting major private-sector players and essential public-sector organisations. With a stellar reputation for exceptional solutions and customer service, this is the perfect moment to join their team. They are not just evolving our solutions - we're also committed to achieving Net Zero by 2030, and your contributions will help shape this sustainable future.
Their central Southampton location offers convenience and comfort, with easy access to public transport, green spaces, and city amenities. Their modern offices provide an inspiring work space, complete with dual screens, fast internet, and abundant natural light.
Your Impact:
In this role, you'll:
- Dive into 1st - 3rd line support, tackling challenges from diagnosis to resolution.
- Craft timely, professional responses to customer queries and tickets.
- Manage the Helpdesk system, ensuring up-to-date ticket records.
- Play an active role in testing and implementing software updates.
- Thrive in a supportive, collaborative team environment.
- Drive process improvement with your fresh insights.
- Enjoy the flexibility of remote and onsite work.
- Be a key player in a culture that values professionalism, teamwork, and fun.
What We're Looking For:
We're seeking candidates who bring:
- Demonstrated experience in application support.
- Proficiency in Helpdesk systems, Windows Client and Server operating systems, and MS Office applications.
- A customer-focused mindset and SLA-based support experience.
- Skills in Microsoft SQL Server and SQL query writing.
- Familiarity with IIS & Component Services, VPN, and remote access technologies.
- Passion for continuous improvement and dynamic teamwork.
Bonus Points for:
- Experience with bespoke software solutions and Document Management Technologies.
- Knowledge of Oracle Database platform and Optical Character Recognition Technologies.
- Exposure to Software Development and SQL Server SSIS Packages.
- Familiarity with IT security, Active Directory, and Network architecture.
Your Experience Matters:
With a minimum of 2 years of relevant experience and the potential for continuous growth, and development with our client. Your salary will reflect your skills, and as you evolve, so will your rewards.
To apply for this role please call 02380 765 301, send your CV to louiswoods@spectrumit.co.uk or hit apply!
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
