Application Support Analyst

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Application Support Analyst

A leading Software Application provider is seeking an Application Support Analyst to join its large support team, providing Application Support to a wide portfolio of products.

The Application Support Analyst will be part of a team supporting a bespoke software application used by client across the globe.

The Application Support Analyst will be required to have the following skills:

  • Software Application Support / Bespoke Software Support
  • Excellent problem solving skills
  • Excellent communication skills
  • Will to develop technically on an on-going basis
  • Attention to detail with exceptional customer service skills

It would be advantageous to have the following skills/experience

  • UNIX and Windows Platforms
  • ERP Systems
  • ITIL
  • Any experience within the House sales environment would be considerable advantage.

The role will include

  • Providing professional and responsive software support to agreed SLAs working to internal KPIs and OLAs
  • As a product expert you will take ownership of support calls from the initial contact through the problem resolution and completion ensuring the customer is kept informed throughout
  • Build and maintain customer relationships
  • Perform analysis of customer solutions and configuration management

Based in modern offices in Slough, Berkshire this role is paying up to £30,000 depending on experience.

They also excellent benefits such as Life Assurance, Health Assurance, Private Health, 25days holiday ( increasing with length of Service), Bonus & Childcare Vouchers

We are in the process of arranging interviews for next week so to apply please forward you CV to LucyHowell@SpectrumIT.co.uk or call Lucy on 02380 765 285

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