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Contract Payments Operational Engineer

  • Location:

    Southampton, Hampshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:


  • Salary:


  • Contact:

    Natasha Scarth

  • Contact Email:

  • Salary high:


  • Salary low:


  • Job Ref:


  • Published:

    5 months ago

  • Duration:

    3 months

  • Expiry date:


  • Start Date:


  • Consultant:


Job Description

Payments Operations operative required to be responsible for the pro-active monitoring of Payments Processing managed services and first line fault resolution. The role requires excellent communication and problem-solving skills. Good communication, service and service availability are critical elements of the role.


  • Monitoring and management of all Payment Processing managed services, working to provide 24/7/365 cover
  • Provide point of contact for customer's Operations teams/internal service desk
  • Incident logging
  • Communicating service incidents and resolution progress updates to internal and external stakeholders
  • Working assigned incident tickets to resolution
  • Support Major Incident Management processes as an integral part of the Payments Operations team
  • Post incident impact analysis, support and corrective actions
  • Engagement and management of 3rd party organisations in relations to incidents and problems
  • Work with the team lead for application technical support in relation to escalated and / or ongoing service incidents and continued knowledge development
  • Manage system jobs and schedules
  • Support change management activities
  • Adherence to all documented policies and procedures in the support of service and service availability


  • Good working knowledge of SQL, ideally MS SQL Server
  • Trouble shooting
  • Be able to diagnose problems efficiently
  • Customer Service skills
  • Previous Payments knowledge/experience or experience supporting Windows based systems
  • Proficient with Microsoft Office products
  • Build and maintain strong stakeholder relationships with both our internal and external customers
  • Ability to read/understand code (Java preferred)
  • Ability to write Java code a distinct advantage

If suitable please apply or email for more information.