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IT Service Desk Analyst

  • Location:

    Fareham, Hampshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:

    Permanent

  • Salary:

    £20000 - £22000 per annum + Bonus, 26 days hol

  • Contact:

    Chris Lynes

  • Contact Email:

    Chrislynes@spectrumit.co.uk

  • Salary high:

    22000

  • Salary low:

    20000

  • Job Ref:

    CL/VR/10256_1557500824

  • Published:

    2 months ago

  • Expiry date:

    2019-05-24

  • Start Date:

    ASAP

  • Consultant:

    #

A high-profile global retail company has a requirement for an experienced IT Support Analyst to join a busy Support team based in their Fareham office.

You will be providing 1st / 2nd Line support across a variety of technologies including; CRM systems, Software applications and point of sales solutions.

The Role of IT Service Desk Analyst;

  • Provide excellent customer service to business users
  • Provide technical analysis and resolve issues
  • Meet SLA's and other performance metrics
  • Escalate issues to 3rd Lines and suppliers where necessary
  • Manage support tickets via Service NOW

This role will suit an experience IT Support Analyst having worked in a busy Service Desk / Helpdesk environment.

Experience of providing support with the retail sector would be a distinct advantage.

The role of IT Service Desk Analyst is paying £22,000 with excellent benefits including 8% bonus, Pension, 26 days holiday, Gym, Product discounts, training, free parking and more.

To apply please forward your CV to ChrisLynes@SpectrumIT.co.uk or call Chris on 02380 765 805.