Job description
Service Desk Engineer - 1st Line/2nd Line Support
Your Role:
As the IT Service Desk Analyst will primarily provide 1st and 2nd line support to all of our customers. Your role will include;
- Providing mainly 1st Line and 2nd Line support across all business areas
- Responding to and resolving tickets quickly
- Liaising pro-actively with suppliers and escalating issues when required
About You:
As an experienced Service Desk Engineer your experience and skills will include;
- Proven as a Service Desk Engineer with 1st and 2nd Line support experience
- Experience of supporting Office 365
- Previous experience of supporting Skype for Business
- A knowledge of Windows Server 2000/2008/2013, Active Directory and Windows 7/8/10
- Experience of liaising with 3rd party suppliers and key stakeholders to resolve issues
