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IT Support Engineer

  • Location:

    Basingstoke, Hampshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:

    Permanent

  • Salary:

    £30000 - £33000 per annum

  • Contact:

    Lesley Morgan

  • Contact Email:

    lesleymorgan@spectrumit.co.uk

  • Salary high:

    33000

  • Salary low:

    30000

  • Job Ref:

    LES - SUP - BAS_1619537648

  • Published:

    21 days ago

  • Expiry date:

    2021-05-11

  • Consultant:

    #

IT Support Engineer

Basingstoke

£33k

This is a hands-on role, from triage and diagnosis of issues & root cause analysis to the technical administration and support of operational systems, including Active Directory (Server 2016 & Azure), MS Exchange Online, O365, Windows 10, VMWare, Polycom AV, file & print, and backup environments.

Skills and Experience

  • The job holder will have a good, rounded knowledge of IT, especially in Cloud technologies (O365 / Azure etc) and have excellent customer service skills.
  • Previous experience in a similar service desk role beneficial, but not essential.
  • Educated to degree standard in a computer related degree or equivalent experience
  • Certifications in MS Operating Systems, A+ Certification, Network+ and MS Office 365 applications desirable.
  • Experience in a hands-on application support role beneficial, providing services to agreed SLA's and OLA's
  • Experienced in managing multiple issues, stakeholders and priorities a must

Knowledge of supporting & administering:

  • Cloud based (Azure) and on-prem Microsoft environments
  • Productivity suites (Office 365, Teams, OneDrive, SharePoint Online, Exchange Admin etc - Microsoft Flow and PowerApps beneficial),
  • Mobile technologies (iOS, Android, Intune / MDM / MAM)
  • Windows 10
  • Active Directory inc Group Policy Management
  • Windows Server knowledge (2016 and above)
  • Good understanding of Networking
  • Scripting (e.g. PowerShell) skills advantageous.

Key Responsibilities & Accountabilities

Provide hands on 1st and 2nd line application and technical support. This includes:

  • Responding to client issues, installing (& imaging), configuring, diagnosing, repairing, maintaining and upgrading all PC Software, Operating Systems, Hardware, AV & telephony equipment to ensure optimal performance
  • Performing system administration, support and development for applications and systems. This includes reporting of global server backups, escalating to management if any issues are not resolved quickly
  • Logging, documenting and managing all incidents using an Incident Management tool
  • Maintain the inventory of all hardware and software, to ensure licence compliancy.
  • Ensure SLAs are met and process and procedures followed
  • Perform system administration, and support for 'local' applications systems and applications
  • Ensure incidents, problems and all non-technical documentation are kept up to date
  • Interact with internal teams, external third-party vendors, and hosting providers to troubleshoot and resolve potentially complex problems
  • Follow and help to continuously improve IT policies, processes and standards (e.g. problem and incident management, service levels, change control, security and auditing, release, configuration etc).
  • Train our user base on implemented new technologies and provide support for IT security on Security Awareness Training
  • Share / spread knowledge with team members, coaching and developing them in IT best practice, as well as identifying training needs individually and for the team
  • To become formally trained and qualified in our technology stack e.g. Microsoft certified in Office 365, Azure and Windows Server technologies to the appropriate level.

Please send you CV to lesleymorgan@spectrumit.co.uk or call 02380 765804.