Job description
Senior Application Support Engineer - ITIL, MS Windows, .Net, Agile
up to £45,000 - 50,000 + benefits
Hampshire; Waterlooville area
We are seeking an experienced Application Support Engineer to work with for an award-winning SaaS company based in Hampshire. The position is a Senior hands-on Lead role reporting to the Application and Software Development Manager.
Technology and change is a vital part of the company and provides the platform for company growth and progression. With a mixture of in house and 3rd party applications the support team is tasked with control, support and configuration of these business-critical systems to ensure the organization has the appropriate access and support to tools to run the business effectively.
- The primary responsibilities include;
- Ensure high availability of production applications
Champion and control a culture of best practice support, process and associated tools & technology - Mentor a talented application support team in all aspects of software support/configuration
- Manage inbound ticket workload and ensure all business systems are operational
- Work with all members of the development and release teams to ensure well documented, tested and stable releases of systems.
- Provide application level network and server support alongside DBA and Infrastructure team
- Work with 3rd party system vendors
Summary of essential experience:
- At least 4-5 years' experience in software / application support
- Proven experience of working in an ITIL environment
- Logical/Problem solving mind-set
- Microsoft App experience
- SQL, Windows Server
- Agile understanding
- C# / MVC / .Net knowledge is highly desirable
- Mentoring or leadership experience is desirable
- Excellent communicator
The company have gone from strength to strength and have experienced significant growth and success over the past 5 years. They are ambitious with a culture of progression and investment in their employees. They have great offices and promote a health work/life balance.
Please apply to this advert to be considered.
