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Support Desk Co-ordinator

  • Location:

    Eastleigh, Hampshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:

    Permanent

  • Salary:

    £24000 - £28000 per annum

  • Contact:

    Amy Lee

  • Contact Email:

    amylee@spectrumit.co.uk

  • Salary high:

    28000

  • Salary low:

    24000

  • Job Ref:

    VR/08121/AL_1526306924

  • Published:

    7 months ago

  • Expiry date:

    2018-05-28

  • Consultant:

    #

A Support Desk Co-ordinator is required to join a growing and progressive managed service provider (MSP) from their head office based in the Eastleigh area.

The role of a Support Desk Co-ordinator will involve organising the support team and putting in place processes to ensure KPI's are being met. This is a "hands-off" technical role and therefore will not be suitable for those seeking a technical position. An understanding of IT support, however, is essential to ensure you are able to monitor and escalate calls effectively.

As you will be working within a small team environment and also liaising with customers then your communication skills, both written and verbal must be very strong.

The right person:

  • Excellent communication skills
  • The ability to take charge and motivate others
  • Detail oriented & well organised
  • Some technical knowledge
  • Team player

The role:

  • Identify trends / issues / challenges relating to KPI'S
  • Escalating support calls to the engineers
  • Monitor ticket progress
  • Ensure processes are being followed by the engineers

 

If you are seeking a Support Desk Co-ordinator role of this nature, please contact Amy Lee on 02380 765809 or email your CV to amylee@spectrumit.co.uk