Job description
3rd Line Support Technician
Commutable from Southampton, Fareham, Portsmouth - office based role
£30,000 - £40,000 + Benefits
As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained.
This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line / infrastructure technician.
This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license.
In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development.
Key Responsibilities:
- Manage helpdesk resolutions efficiently at 3rd Line level
- Install, configure, and troubleshoot infrastructure hardware and virtual environments.
- Threat detection and prevention
- Continuously monitor and optimize system performance and security.
- Develop and update technical documentation.
- Contribute to project planning and implementation.
Requirements:
- Minimum of 5 years' experience in IT support roles - preferable Outsources / Managed services.
- Experienced across project work
- Strong proficiency in 3rd line networking concepts and security protocols.
- Preferably experienced with WatchGuard Firewalls.
- Exceptional problem-solving skills with effective communication abilities.
- Excellent verbal and written communication skills.
Please apply to this advert or email your CV direct to AmyLee@SpectrumIT.co.uk
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
