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Contract 1st Line Application Support

  • Location:

    Fareham, Hampshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:

    Contract

  • Salary:

    £12 - £14 per hour

  • Contact:

    Ryan Lomax

  • Contact Email:

    ryanlomax@spectrumit.co.uk

  • Salary high:

    14

  • Salary low:

    12

  • Job Ref:

    RL-VR/12003i_1603269321

  • Published:

    about 1 month ago

  • Duration:

    3 month (>Perm)

  • Expiry date:

    2020-11-04

  • Start Date:

    ASAP

  • Consultant:

    #

Title: 1st Line Application Support

Location: Fareham & Remote Working

Duration: Temp to Perm (initially a 3 month contract)

Rate: c£12 per hour

Role:

An excellent opportunity for candidates looking to continue a career in customer support and client engagement, our client is currently looking for an Application Support Analyst to help support their users and customers with resolving issues, triaging feature requests and general problem-solving around the products on offer.

Responsibilities: (including, but not limited to)

  • Providing exceptional level of support to users and customers
  • Actively monitor, manage and maintain customer support help desk
  • Action inbound requests so that feedback and issues are resolved in a timely manner
  • Work individually and as part of a team to maintain an optimal level of service and improve user and customer satisfaction
  • Confidently escalate to appropriate teams/team members when necessary
  • Prioritise and carry out tasks to completion
  • Learn how to use the organisations software to understand functionality and business use cases (become an "expert" user)
  • Document and maintain product and application knowledge

Skills & Experience:

Required:

  • Software support experience (very beneficial)
  • Excellent communication skills
  • Good observation and problem-solving skills
  • A can-do attitude and ability to adapt in a dynamic environment
  • Working knowledge of Microsoft Office suite
  • A passion for customer service and success

Desirable:

  • Basic knowledge of the following:
    • Tableau
    • SQL
    • Jira
    • Microsoft 365 (e.g. SharePoint)

If you are suitable and interested in the above opportunity, then please apply or contact ryanlomax@spectrumit.co.uk for more information.