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IT Service Desk Manager

  • Location:

    Fareham, Hampshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:

    Permanent

  • Salary:

    £45000 - £50000 per annum + Benefits

  • Contact:

    Justin Lewis

  • Contact Email:

    justinlewis@spectrumit.co.uk

  • Salary high:

    50000

  • Salary low:

    45000

  • Job Ref:

    JL-VR/10301_1558451101

  • Published:

    29 days ago

  • Expiry date:

    2019-06-04

  • Consultant:

    #

IT Service Desk Manager

A high profile organisation is looking for a Service Desk Manager to join them.

The Service Desk Manager will be responsible for managing a team of 10 support who assist the day to day running of the businesses 1500+ remote operational sites.

The successful Service Desk Manager will have the following skills and experience:

  • Commercial experience of Service Desk Management.
  • Experience of managing a team of 8+
  • Experience of coaching, mentoring and developing members of Service Desk teams.
  • Creation and reviewing of data and operational trends, for recommendations to service improvements.
  • Presentation of solutions to senior management.
  • Previous experience of process change and enhancing service design.
  • A solid understanding of latest technologies and their business benefits.
  • Good knowledge of service strategy, design, transition, operation and continual service improvement.
  • Experienced in setting priorities, meeting deadlines and making time sensitive decisions.

The responsibilities of the Service Desk Manager will involve:

  • Identifying Service Delivery needs.
  • Building an effective framework for managing and improving customer IT support.
  • Transitioning new technologies into the service desk, working closely with Project Managers and Technical Leads.
  • Manage operational support teams.
  • Communication with the business for planned outages and remediation plans.
  • Manage vendor and 3rd party relationships Coaching, mentoring and career planning of service desk staff.

To apply for this position please forward your cv to justinlewis@spectrumit.co.uk