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IT Support Analyst - Fareham

  • Location:

    Fareham, Hampshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:

    Contract

  • Salary:

    £100 - £130 per day

  • Contact:

    Natasha Scarth

  • Contact Email:

    natashascarth@spectrumit.co.uk

  • Salary high:

    130

  • Salary low:

    100

  • Job Ref:

    VR/09012_1538150402

  • Published:

    2 months ago

  • Duration:

    3 months

  • Expiry date:

    2018-10-12

  • Start Date:

    ASAP

  • Consultant:

    #

The Support Analyst will be working in a highly dynamic and fast changing environment. The position will be responsible for providing technical support covering a wide aspect of technical areas including: infrastructure, telecoms, and hardware and retail software technologies throughout the region on a second line level.

The role will include first and second line resolution, alongside building hardware and configuration of software, whilst maintaining a high degree of customer satisfaction and ensuring the achievement of agreed upon SLAs.

Responsibilities:

  • Answer and respond to support incidents via phone and email
  • Diagnose & troubleshoot both hardware and software based issues
  • Respond and escalate support tickets through the relevant teams.
  • Proactive monitoring of retail systems and servers.
  • Daily systems checks and administrative operational processes.

The role includes out of hours support coverage on a rota basis.

Skills Required

  • Previous experience in a 2nd line Support environment
  • Knowledge of Microsoft Operating Systems and Office 2010 packages
  • Networking knowledge
  • Experience in managing Mobile devices
  • Capable of working on own initiative, with a proactive and organised approach
  • Good communication skills and an excellent telephone manner
  • Excellent interpersonal and team skills

If suitable please appy or for more information please contact Natasha on 02380 796 293 or natashscarth@spectrumit.co.uk