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Lead Software Engineer / Support Engineer

Lead Software Engineer/Support Engineer urgently required by a market-leading software company based in London.

The company are pioneers of technology that solves real-world, business challenges working with companies across the Globe. Due to planned growth the company need an individual with managerial and customer handling experience, as well as software engineering / diagnostic experience.

The Lead Software Engineer/Support Engineer will be responsible for managing a team of junior Software Developers, leading and developing them to deliver high quality technical support.

This is a truly hybrid role, which will suit someone from a Software Engineering background who enjoys working closely with customers to help them resolve and troubleshoot any product issues.

Key responsibilities:

  • Maintain oversight across support tickets and their progression
  • Developer key customer relationships
  • Training new members of the team
  • Provide a diplomatic presence in high profile tickets
  • Development and delivery of in-house analytics and reporting tools
  • Develop and deliver new customer communication media
  • Assist with new releases

Technical skills:

  • Programming experience in either Java, JavaScript, or C#
  • Experience using and supporting high performance distributed software
  • Experience working in a support team for a software provider, or similar.
  • Expert at de-escalating, troubleshooting and resolving technical customer issues
  • Modern IP networks and common production deployment feature, e.g. load-balancers, firewalls and proxies
  • Linux and Windows

Any experience in one of more of the following would be advantageous:

  • Java Mission Control and JFR analysis
  • iOS, Android
  • TCP/IP,WebSockets
  • OpenSSL
  • Wireshark
  • Scripting languages such as Python

This is an opportunity to join a successful, stable company offering the chance to work on cutting edge projects with a global team. If you are looking for a new challenge please contact or call 02380 765286.