Job description
2nd / 3rd Line Support - £35-£45k
Remote or Office Hybrid
We are seeking experienced Service Desk Analysts to work in a busy and buoyant service desk within a highly successful global technology specialist.
The role is to provide remote, telephone and onsite support services around the company's entire product suites, to external (and occasional internal) customers.
This is not an MSP, the company build and implement software, systems, and services to public sector organisations.
Role & Responsibilities:
- Answer, log, diagnose and resolve customer support queries
- Installation and configuration of client/server and peripheral hardware platforms
- Bespoke application installation, configuration & support
- System administration (including backup)
- Facilitate hardware and software (OS & Application) upgrades
- Site surveys and customer audits
- Perform customer demonstrations & on-site user training for customers
- Provide out of hours support on rota
- Support the development of Quality & Security procedures, processes and WI's
- Maintain Local Infrastructure and Services
- Mentor and support other team members and provide internal training
Competencies:
- Microsoft Client and Server operating systems
- Microsoft Desktop products
- Networking, structure cabling and routing
- Backup and recovery
- Security protection and patching
- SQL Database/DBMS
- Knowledge of Information Security procedures and staff responsibilities
Key Skills required:
- Technical (3+ years)
- Microsoft Client and Server operating systems
- Microsoft Desktop products
- Networking, structure cabling and routing
- Backup and recovery
- Security protection and patching
- SQL Database/DBMS
Hit apply now or contact Lesley Morgan and Spectrum IT Recruitment, Southampton. LesleyMorgan@SpectrumIT.co.uk
