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1st Line Support Analyst

  • Location:

    Fareham, Hampshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:

    Contract

  • Salary:

    £80 - £100 per day

  • Contact:

    Andy Mealey

  • Contact Email:

    AndyMealey@SpectrumIT.co.uk

  • Salary high:

    100

  • Salary low:

    80

  • Job Ref:

    AM/VR - 09392_1543937306

  • Published:

    8 days ago

  • Duration:

    3 Months

  • Expiry date:

    2018-12-18

  • Start Date:

    ASAP

The Support Analyst will be working in a highly dynamic and fast changing environment. The position will be responsible for providing technical support covering a wide aspect of technical areas including: infrastructure, telecoms, and hardware and retail software technologies throughout the region on a second line level.

The role will include first and second line resolution, alongside building hardware and configuration of software, whilst maintaining a high degree of customer satisfaction and ensuring the achievement of agreed upon SLAs.

Responsibilities:

  • Answer and respond to support incidents via phone and email
  • Diagnose & troubleshoot both hardware and software based issues
  • Respond and escalate support tickets through the relevant teams.
  • Proactive monitoring of systems and servers.
  • Daily systems checks and administrative operational processes.

About You:

  • Previous experience within a customer support role
  • A keen interest in IT
  • Experience within IT Support would be an advantage

This will be a shift based role with a rota of 4 days on 4 days off