Job description
Title: 1st Line Support
Length: 3-6 Months initially
Rate: Negotiable
Location: Farnham
Responsibilities:
- Assisting our workshop team with PC Hardware and software configuration, general workshop duties.
- Resolve 1st and 2nd line calls as appropriate and depending on experience, ensuring that the call is closed accurately or escalated efficiently.
- Liaise with 3rd party providers.
- Helping to monitor and log backup issues and helping to resolve cases
- Ensure detected issues are responded to and logged when flagged by the monitoring system
About You:
- Previous experience of supporting MS Office version 2010 - 2019 and Windows Operating systems 8 through to 10, and PC/Networking experience
- Very key to this role is a friendly, helpful, team-orientated person that shows excellent customer service skills
- Strong communication skills, both written and verbal
