Job description
Service Desk Technician (Level 2)
An international company, based in Southampton is seeking a Service Desk Technician (Level 2) to join their existing IT Service Desk Department to provide day to day support for existing IT Services.
This is a great opportunity for a Service Desk Technician (Level 2) to develop their career further with a structured career path plan.
This is a varied role and as a Service Desk Technician (Level 2) you will:
- Provide 1st and 2nd level support
- Complete troubleshooting for both Windows and Mac environments
- Manage and implement initiatives or change controls
- Take ownership of IT incidents and take a proactive approach when dealing with user issues
- Create work instructions and knowledge articles
- Assist Level 1 on projects and complex support issues
- Be a familiar with asset, service, monitoring and documentation tools
The successful Service Desk Technician (Level 2) will have experience with:
- Active Directory account administration
- Troubleshooting Microsoft Office
- Mobile device support and management
- Office 365 Administration
- Proven experience of using and configuring Microsoft Operating Systems
- Laptop, Desktop and printer hardware
- Microsoft exchange mailboxes and permissions
The role of Service Desk Technician (Level 2) is paying £24,000 - £27,000 with excellent benefits including, up to 26 days holiday, Pension, Dental, Private Medical, Gym Membership, free parking and more.
To apply for the Service Desk Technician (Level 2) please forward your CV to CameronGaffney@SpectrumIT.co.uk or call Cameron on 02380 765 301
